As a small business owner, making the right decision when it comes to selecting an IT support provider is critical. And understanding the cost of IT support as well as what’s included – well…
With numerous options available, determining the cost of IT support can be and absolute nightmare.
This post is a summary of episode 77 of the “Techcess” podcast from m3 Networks. It’s titled – “How much does IT support cost for a small business?”
In it, Mark Riddell explores the different pricing models available. He also discusses the challenges associated with estimating the cost of IT support and provide strategies for avoiding being overcharged.
The Cost of IT Support Varies Greatly
The cost of IT support can vary greatly depending on a number of factors such as location and the services provided.
Businesses in larger cities tend to be more understanding of the increased cost for IT support due to the higher cost of living.
They also have to stretch to the increased costs in hiring IT professionals.
As a result, for example, IT support companies in London can charge three or four times more than those in Scotland.
The Traditional "Break-Fix" Model
The traditional "break-fix" model of IT support is where a technician is only called out to fix a problem and the customer is then billed.
While this may seem like a simple and straightforward way to handle IT support, it can come with its own set of challenges.
For example, customers may be charged for every phone call or have on-site work done when it could have been done remotely.
Additionally, the technician may not be able to identify the root cause of the issue and instead try to address the symptom.
This can lead to a cycle of problems as the same issue could return again in the future.
The break-fix model is also reactive in nature, meaning that there is no proactive maintenance or monitoring being done on the customer’s systems.
This means that any potential issues could go unnoticed until it becomes a problem and requires immediate attention.
Also, this type of model does not allow for long-term planning or budgeting as customers are only billed when they need support.
Overall, while the break-fix model of IT support can provide quick fixes to problems, it is often not as cost effective or efficient as other models such as managed services or preventative maintenance.
With managed services, customers can receive ongoing maintenance and monitoring which can help them avoid costly downtime and increase their overall system performance.
Additionally, preventative maintenance similar to the type of work that m3 Networks carries out for clients allows for regular check-ups which can help identify potential issues before they become more serious problems.
The Importance of Managed Services
It's important to note that not all IT support is created equal.
And therefore the cost of IT support for small businesses is not equal.
Some IT companies offer "managed services" which bundle IT support with other services such as regular maintenance, updates, and monitoring.
These services can help prevent problems from occurring in the first place, and can also be more cost-effective in the long run.
How to Choose the Right IT Support Provider
When choosing an IT support provider, it's important to do your research and choose a company that offers the services you need at a price you can afford.
Be wary of companies that offer blocks of hours, as they may charge for every phone call or task, even if it's not necessary.
Look for a company that offers transparent pricing and a breakdown of services.
The many aspects of understanding the cost of IT support for small businesses
In conclusion, understanding the cost of IT support for your small business can be a challenge, but with the right information, you can make an informed decision.
Be sure to consider the location and services provided, the traditional "break-fix" model and the importance of managed services when choosing an IT support provider.
And always do your research and choose a company that offers transparent pricing and a breakdown of services.
Have a listen to episode 77 of Techcess as Mark from m3 Networks will simplify the process of sourcing your next IT support managed services provider!
Tech Topics covered in this episode:
- What does IT support cost for your business?
- The pricing models explained!
- MSPs (managed services providers)
- Location of your ideal IT support company
- Are they offering you weekly maintenance?
- The importance of regular meetings
- Where m3 Networks fits in with pricing (so you can get a good idea for your comparisons)
If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your IT support, book a free 30 minute chat with him now.